Bronze
$100
- 2-way SMS
- Data Import*
Increase revenue with Digital Concierge
Simplify conversations with customers, conduct Digital Inspections, and manage your repairs anywhere.
Why DC?
Simplify your business communications
Digital Concierge (DC) provides a complete communication platform tailored for the service industry. Its modular approach allows business owners to use some or all features. These modules include a voice-over IP (VOIP) phone system, 2-way SMS, appointment reminders, digital vehicle inspections, multi-site reporting, and much more.
Features
Integrate with Existing Software
Digital Concierge integrates with shop systems you already use. From RO Writer to Protractor, Mitchell 1 and Tekmetric.
Build Campaigns
Keep in contact with your customers, and build lasting relationships with Digital Concierge's campaigns.
View all features here.
Work smarter, not harder.
Use Digital Concierge to simplify your business
Gold
$500
- 2-way SMS
- eFax
- Calls**
- Online Scheduler
- Digital Vehicle Inspections (Wallboards, Shop Integration, Check-in Kiosk)
- Campaigns (Link Shortening & Tracking, Scheduling Micro Site)
- Data Import*
Silver
$300
- 2-way SMS
- eFax
- Calls**
- Campaigns (Link Shortening & Tracking)
- Data Import*
*Data importing is subject to a $100/hr fee
**Calling is subject to usage costs
Our clients love us...
The DC software has been a game changer for our shops. DC resolves many of RO Writer's shortcomings and has replaced several other "add on" software that we have used in the past. DC is also a great tool for running multiple locations, we can view data and reports easily and remotely!
The Digital Concierge program has been a game-changer for our business. The recorded phone calls, texting from our main phone number, and customer follow-up through the CRM program are just a few of the things that have helped us improve our business. Eliminating multiple programs like we were. This is an easy way to streamline the process and save money.
Digital Concierge has been great at combining call recording, text messaging, and point of sale integration. The customer service side is extremely responsive. Brad has been great to work with.
Brad and his team have helped our company grow tremendously. Their DC app is so robust and they are quick to resolve our issues if an event pops up. The call recording and syncing with Tekmetric is huge. The DVI is flexible and so, so great. I love their service and hate to share my secret weapon, but you need to hire them. DC is awesome!
The solutions and services that Digital Concierge provides, is something we haven’t seen in any previous attempts with other vendors at solving this problem. We utilize Digital Concierge to communicate with our customers rapidly, efficiently and on our time! The numerous benefits of Digital Concierge are vast. VoIP, SMS Texting, Multi Store Sales and Advisor Tracking, Call Recording, Digital Vehicle Inspections and numerous other reporting features! Thank you Digital Concierge!
The migration to Digital Concierge has drastically improved my ability to manage my business. The reporting has allowed me to more quickly pinpoint key metrics. The integrated Customer Retention Management is effective, user friendly, and easily customizable.
We love using Digital Concierge. The integration with our shop software has saved us hours and hours every day. Our customers love the ability to text back and forth during meetings. Thank you DC team!
Digital Concierge is a very useful tool we use to keep track of communications from numerous job candidates. Sending text messages and having transcripts from voicemails makes following up extremely easy. Call forwarding to a cell phone allows us to answer calls while away from our desk line as well. Overall DC has helped to improve our business.
We have been using the Digital Concierge system for a few years now. There are a number of features of this system that benefit us. In the event of an extenuating circumstance where one of our facilities will be closed for the day we can easily route incoming calls from that facility to another facility so our existing tenant and/or prospective new customer calls don’t go unanswered. Customers have the ability to text us directly from our website and, of course, we have the ability to respond to those texts as they are received. Both of these features greatly increase our response time.
Digital Concierge has been a great communications solution for our two locations. The VoIP phone system & dashboard are easy to navigate and accessible from anywhere. The texting portal allows us to communicate quickly & efficiently with customers which ultimately enhances their experience and allows the shop to operate better. The support from the DC team is top notch!
We use all of it, the DVI's, the Flow Board, Texting, CRM Campaign's, and the Reporting. The DVI's bring in a lot of work and add a higher level of transparency which increases our average RO. The Board keeps the shop organized and the Texting is an easy way of staying in contact with our customers. We have used it with 2 different software products (RO Writer and Protractor) and it works flawlessly with either.
We switched to Digital Concierge from another company and the level of customer service is amazing. So many features, integrates great with Tekmetric. Very user friendly and customers love the features as well. Very easy to send estimates and communicate with customers.
